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I'll Never Forget Those Words: A Practical Guide for Death Notification


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by Janice Harris Lord and Alan Stewart

Death notification is one of the most difficult and stressful tasks facing health care and law enforcement professionals. All too often notifiers do not have the training or understanding needed to convey painful news to survivors in an appropriate and compassionate manner. Authors Lord and Stewart have compiled this comprehensive guide to provide critical training and support for death notification.

Most of the limited information previously available has focused on hospital related notification. I'll Never Forget Those Words provides practical recommendations on how to deliver notifications in a range of scenarios such as a vehicular crash scene, at a hospital or at the survivor's home. It addresses long-distance deaths and includes how to notify and support children. Emphasis is always given to both what to say and how to say it appropriately.

Acknowledging the stressful nature of death notification the authors discuss, in depth, important strategies for self-care and enhancing resiliency in death notifiers.

I'll Never Forget Those Words provides indispensable information for:

Law enforcement officers
Medical examiners and coroners
Victim advocates
Medical students
Paramedics and emergency medical technicians
Pastoral care professors in seminary
Clergy of all faiths, particularly chaplains
Mental health professionals, especially hospital social workers


Paperback, 136 pages.

Janice Harris Lord, MSW, is the author of many books and articles on trauma, grief and spirituality. She has worked in the crime victims movement since 1976 and was National Director of Victim Services for Mothers Against Drunk Driving for fourteen years. She is currently a consultant for a number of crime victim organizations and serves as a media representative for victims.

Alan E. Stewart received his Ph.D in Counseling Psychology from the University of Georgia, where he is currently associate professor in the Department of Counseling and Human Development. He has established his line of research in the areas of death, loss and trauma, with specific interests in death notification and ways people construct healing narratives in the aftermath of trauma.


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  1. great resource 4 Star Review

    Posted by on 11th Sep 2015

    As a police chaplain, a great resource for developing presentations to help train them on how to conduct notifications in conjunction with chaplains.